Customer satisfaction is very important to us at Quilter International, but if you do have cause to complain about the service you receive, we have procedures to make sure your complaint is dealt with fairly.
How can I complain?
It’s simple to make a complaint to us in writing or over the phone. If you write to us, please mark it clearly as a complaint and if possible, provide the following information:
- Specific facts, policy number(s) and relevant documentation
- Proof of losses sustained with calculations (if relevant)
- The solution you require to resolve your complaint
Including as much detail as you can about what happened will enable us to understand your complaint and investigate it thoroughly. If you are happy for us to call you, please also provide a contact telephone number.